Terms and Conditions

(1) Introduction

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

(3) license to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or otherwise sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, link to, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website.

(4) Limitations of warranties and liability

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, delict (including negligence) or otherwise, will be limited as follows:

(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;

(b) we will not be liable for any consequential, indirect or special loss or damage;

(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

(5) Variation

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

(6) Entire agreement

This disclaimer constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website.

(7) Law and jurisdiction

This disclaimer will be governed by and construed in accordance with Scots law and any disputes relating to this disclaimer will be subject to the non-exclusive jurisdiction of the courts of Scotland.

(8) Our details

The full name of our company is : Tantallon Studios

You can contact us by email: info@tantallonstudios.com

Easy Return Service

Products can be exchanged or returned within 14 days of receipt if they are in perfect condition.

Start by sending an e-mail to : info@tantallonstudios.com

Shipping and delivery

Each piece specially assembled to order and therefore delivery can be up to 1 week if stock allows. If you have any special requests please make a note when ordering as I may be able to change the order to suit your needs. I will endeavor to deliver as soon as possible or notify you with a revised time scale.

Please note : Special delivery is not guaranteed for the next day on a Friday night or Saturday. Orders are subject to stock availability.

Post by Special delivery and packaging costs £5.00

CONTACT

I will be pleased to assist you with any question or inquiry regarding my company and my products.

For all general questions:

Contact : Esther Cohen info@tantallonstudios.com

Questions in relation to specific online orders:

Telephone  0131 467 8300. Alternatively please contact me on the e-mail address provided above and I will get back to you at the earliest.

Prices and Payment

The prices for any goods will be as quoted on the Site. Prices are subject to change. Delivery costs are not included. Our delivery charges are set out in the website. Payment of the whole of the price for the goods you order must be received before your order can be accepted.

Refunds and replacements

You may return any product you have ordered from Tantallon Studios within 14 days of receipt. Commissions and special orders will not be refunded or exchanged.

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.

To return any item please contact  Esther Cohen via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. All items must be returned directly to:

Tantallon Studios, Halfland Barns Schoolhouse, North Berwick, EH39 5PW

All goods returned for refund or exchange must be in a saleable condition and intact. Please use an insured registered delivery method to return your order.

The refund terms and conditions are for the online store only. Refunds will not be issued from the shop premises.

If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.

All online refunds will be completed within approximately 30 days of the return of the goods. All refunds will be made according to the original method of payment.

Order Cancellations

Please call or email to cancel an order.

Cancellations can be accepted on current stock merchandise prior to dispatch.

Telephone number:: 0131 467 8300

e-mail: info@tantallonstudios.com

Cancellation by Us

I reserve the right to cancel your order if:

(a) I have insufficient stock to deliver the goods you have ordered.

(b) I do not deliver to your area.

(c) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If I do cancel your contract I will notify you by e-mail and I will credit your account as soon as possible. I will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of Goods to You

I will deliver the goods ordered by you to the address you gave me for delivery at the time you make your order.

Delivery will be made as soon as possible after your order, typically within the next 5 working days. However this is dependent on stock availability and orders can take up to 30 days to reach you. Royal Mail is the carrier I use at Tantallon Studios.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock outs and other internal disputes breakdown of systems or network access, flood, fire, explosion or accident.

Returns Policy

You may return most new, non special orders (A special order is made for you in your chosen size) or unworn items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within Two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply email us at info@tantallonstudios.com with your name and order reference (found on your confirmation email)

We will advise you on how to return your item.

We’ll notify you via e–mail of your refund once we’ve received and processed the returned item.